At Performance Body Kits, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below, which complies with UK consumer protection laws.
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1. Your Right to Cancel (Change of Mind)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. If you decide to return an item for a reason other than a fault (e.g., change of mind or incorrect purchase), the following conditions apply:
– The item must be unused, unfitted, and in its original packaging and state, with all labels and accessories included.
– A 15% restocking fee will be deducted from your refund to cover handling and processing costs.
– You are responsible for return shipping costs and must use a tracked and insured courier service to ensure safe return.
To initiate a return, please email [email protected] with your order number and reason for return.
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2. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, you have the right to request a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us within 30 days*of receiving your order with:
– A description of the issue
– Clear photos showing the fault/damage
– Your order number
If the fault is confirmed, we will cover the cost of return shipping and offer a replacement or full refund.
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3. Custom & Special Order Items
Products that are custom-made, painted, or specially ordered may not be eligible for return unless faulty. Please ensure compatibility before purchasing.
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4. Refund Processing
– Approved refunds will be processed within 7-10 working days after receiving the returned item.
– Refunds will be issued to the original payment method*
– Shipping costs are non-refundable, except for faulty or incorrect items.
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5. How to Return an Item
1. Email us at [email protected] to request a return authorization.
2. Securely package the item in its original condition.
3. Send it via a tracked and insured service to our return address (provided upon approval).
4. Once received and inspected, we will process your refund minus any applicable fees.
For any questions, contact our customer service team at [email protected] .